Case Studies

Twelve results from the platforms, networks, and automation our team has built and run. Each one names the industry, never the client.

Luxury retail

Data Platform

~$400K a month

Gift Card Fraud, Stopped at the Source

The Problem
Gift card fraud was costing the retailer about $400K a month, and no one could see how it was happening.
What We Did
Brought the relevant data together in Splunk, traced the fraud back to its root cause, and built security detections around the pattern so the security team could see it as it happened.
The Result
The root cause was closed and the losses stopped. The detections stayed in place to catch any repeat.
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Global tech company

Data Platform

500TB a day

A Splunk Platform Built for 500TB a Day

The Problem
One of the company's flagship consumer platforms needed a new logging environment that could take in 500TB of data every day.
What We Did
Architected a brand-new Splunk environment from the ground up, sizing the hardware, data aggregation, clustering, high availability, load balancing, and retention to that volume.
The Result
A platform built to ingest 500TB of log data a day, with room to grow.
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Central banking

Data Platform

50K+ log sources

50,000 Log Sources, Each Parsed and Permissioned

The Problem
A large central bank had more than 50,000 custom log sources, each needing its own parsing and its own access rules, in a tightly controlled environment.
What We Did
Led the Splunk deployment end to end: the deployment plan, agent rollout, data onboarding, permissions, certificates, upgrades, and change control. We found security weaknesses along the way, brought fixes forward, and trained the teams who use it.
The Result
Every source onboarded with its own parsing and permissions, run under strict change management.
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State transportation

Data Platform

SIEM from scratch

A State Agency's SIEM, Built From the Ground Up

The Problem
A state transportation agency needed security monitoring and had no platform to build on.
What We Did
Designed, built, and implemented a Splunk SIEM, then wrote the security use cases it runs on: what to watch, how to detect it, and who is alerted.
The Result
A working SIEM with its detections in place, built from nothing.
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Cloud application

Custom Software

Thousands a month saved

An Exposed API Key, Found and Shut Off

The Problem
A cloud application's monthly bill kept climbing, and no one could explain why.
What We Did
Traced the spend to an exposed API key, revoked it, and redeployed the application with its secrets stored securely.
The Result
The unexplained charges stopped, saving thousands of dollars a month.
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Public education

Managed IT

Zero data loss

A Failing Environment, Rescued Without Losing a File

The Problem
A public education organization's environment was failing, and its data was at risk.
What We Did
Secured the data first, stabilized the failing systems, then repaired what was broken.
The Result
The environment back to stable, with zero data lost.
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Managed security

Data Platform

14-person SOC

The Platform Behind a 14-Person Security Team

The Problem
A team of 14 security engineers and analysts worked from one Splunk platform every day, so it had to stay fast, current, and trustworthy.
What We Did
Led the platform: clustered indexers and search heads, data onboarding, retention, upgrades, and the searches and alerts the analysts relied on. We recommended security controls, reported progress daily, weekly, and monthly, and trained the team.
The Result
A documented, well-run security monitoring platform the whole team could depend on.
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High school

Managed IT

450+ users

A New School's Entire IT, Built From Zero

The Problem
A new high school had no network, no devices, and no systems.
What We Did
Designed and built everything: campus Wi-Fi, a one-to-one device program, the network core, servers, backups, phones, cameras, and access control. Procurement ran through more than 50 competitive quotes, backed by a five-year technology plan.
The Result
A complete on-premise and cloud environment across three buildings for more than 450 users.
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Product company

Automation

40% fewer returns

Automated Triage That Cut Returns by 40%

The Problem
Too many products were coming back for issues that could have been resolved before the customer gave up.
What We Did
Built automated issue triage that sorts incoming problems and sends each one to the right fix, quickly.
The Result
Product returns down 40%.
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Private school

Managed IT

70% faster startups

Startup Times Cut From Five Minutes to 90 Seconds

The Problem
Computers took five minutes to start, every morning, for more than 1,500 students and staff.
What We Did
Rebuilt the group policies and cleaned up the software that loads at startup, across the whole campus.
The Result
Computers ready in 90 seconds instead of five minutes, about 70% faster.
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IT services

Automation

Zero-touch

Customer Environments That Build Themselves

The Problem
Every new customer environment meant more than 150 manual setup steps, done by hand each time.
What We Did
Automated the build end to end: deployment, configuration, and security baselines.
The Result
New customer environments now deploy and secure themselves, with no manual steps.
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Managed IT clients

Managed IT

Self-healing

Routine Failures That Fix Themselves

The Problem
Routine failures, such as a stopped service or a full disk, waited until someone noticed and opened a ticket.
What We Did
Built service and device monitoring with automated ticketing and fixes for the common failures.
The Result
Routine failures are fixed without anyone opening a ticket, and people only see the problems that need a person.
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Results come from work our team has led for organizations across retail, technology, finance, government, education, and IT services. Client names are kept confidential.

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18+ years at enterprise scale

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